Welcome To Windsor House

We place the wellbeing of young people at the heart of everything we do and place a high value on the voice of the child and understanding the experience of young people. We want all young people to feel heard, valued, respected and included and part of a welcoming and inclusive community.

We believe that young people have a right to physical and emotional health and happy lives. They have a right to good education, positive friendships and to feel safe in the community. We focus on social mobility and are aspirational for young people ensuring a good education, further education, apprenticeship/training or employment opportunities for every child and young person.

We view education as the key to social mobility. We focus on education as life chances are maximised through good progress, high attainment, on-going engagement in education and training for successful preparation for adulthood and employment.

We work together with young people and local authorities, building on strengths, promoting resilience and empowering the child. We recognise that for some young people additional and specialist support and intervention is sometimes required. We aim to ensure that young people are safe, risks are managed, and that there is a continuum of support which most appropriately meets their needs and ensures positive social, educational and health outcomes.

We are an organisation that is accountable, understands its governance and responsibilities and is open and transparent. We place importance on understanding the context in which we work with a determination to deliver the highest quality provision in a timely and responsive way.

We seek to always provide and receive feedback, continuously learn and build confidence in what is working and why. We have great respect for all partners in supporting young people, and know that real improvement and lasting difference can only be achieved through partnership approach and working together closely.

We respect each other, understand the importance of compassion and value our different skill sets and diversity. We believe that the driver of an effective service is staff motivation and it is the responsibility of managers and team leaders, to work across systems to galvanise individual motivation, innovation, creative thinking, team spirit and individual professional development.

We ensure to engage with the dynamics of difference and diversity. We will not tolerate discrimination, bullying or harassment and we will work to ensure that difference and diversity is understood in all contexts. Staff are committed to working with each other; we are compassionate and have a responsibility to provide a safe environment in which conversations that engage feelings and emotions as well as performance and processes can be nurtured. This is particularly important when working with young people as this can often be distressing, challenging and stressful.

We make sound decisions based on professional judgement and evidence. We strive to understand the drivers and challenges of resources, data and performance and that there are sometimes competing goals and agendas that require difficult decisions to be made.

We use professional judgement that is based on integrity, knowledge, relationships and values. Understanding and committing to the interconnected values of child, community and workforce wellbeing is what helps us undertake our work effectively and make sound decisions.